Sorry this acknowledgement is slow being sent, but I wanted to recognize one of your service technician’s, Fernando. About a month ago, I called and spoke with Fernando regarding some issues that came up on my 2012 14′ Clipper TT I purchased from AC Nelson 3 years ago. I was impressed by his knowledge and how courteous he was over the phone. I honestly called with the expectation that it would be suggested I bring my unit in to be looked at, which was not an option, as I live several hours away. To my surprise, Fernando walked me through all the possibilities that could be causing the furnace fan to run when unit was plugged in in spite of it being turned off. Fortunately, the fix was easy with the purchase of a new battery. Thank you Fernando, for your assistance and sharing your knowledge!